Tone Media Promotions
REFUND POLICY Effective Date: January 1, 2024 This Refund Policy ("Policy") outlines the terms and conditions governing refund requests for services provided by Tone Media Promotions. By engaging with our web design and internet marketing services, you agree to abide by the following terms: 1. Payments and Timeliness: Clients are expected to adhere to timely payments for services rendered. Final payments for projects are due within 7 business days upon receipt of the invoice, following the client's approval. 2. Ownership of Property: In the event of a granted refund, all creations, including graphics, content, and code, produced by Tone Media Promotions shall remain the exclusive property of Tone Media Promotions. 3. General Refund Policy Guidelines: Web Design & Development: Payments for custom design and development projects are non-refundable. Any cancellation, delay, or postponement initiated by the client will result in the retention of all monies paid to Tone Media Promotions for work completed. Website Maintenance: No refunds are provided for unused hours in website maintenance services. Annual maintenance fees are non-refundable, considering the upfront resources and time invested. Web Hosting: All hosting payments, whether for present or past months, are non-refundable. Hosting accounts continue until a cancellation notice is received in writing. Outstanding invoices exceeding 14 days may lead to suspension or termination of hosting services. SSL certificates are non-transferable. SEO & Internet Marketing: Payments for SEO and marketing services are non-refundable due to the extensive resources and time invested. Tone Media Promotions is not accountable for changes made by other parties affecting search engine rankings. Setup Fees: Setup fees for SEO or internet marketing campaigns are non-refundable, as they directly cover incurred expenses during the setup phase. Domain Names: Domain name sales are final upon transfer to the client's account and require full payment before transfer. 4. Chargebacks: Any chargeback or payment dispute results in the suspension of services or projects. A $70 chargeback fee, in addition to outstanding balances, must be paid before service restoration. Fraudulent chargebacks or PayPal disputes are illegal and subject to legal action. 5. Refund Processing: Refunds, if approved, will be processed within 30 business days for credit card payments. Payments made via check or money order will be refunded by check. Tone Media Promotions reserves the right to modify or update these terms at any time without prior notice. By signing up for our services, you acknowledge your understanding of and agreement with this Refund Policy. It is your responsibility to review and comprehend the terms before making any payment. Tone Media Promotions __________ United States Contact: contact@tonemediapromotions.com