Refund Policy - Tone Media Promotions

Refund Policy | Tone Media Promotions

Refund Policy

Tone Media Promotions (TMP) · Draft for review: October 18, 2026

We aim to explain refund and cancellation expectations clearly before you purchase a digital product or commission custom website work.

Important before publishing: TMP must confirm and disclose its actual refund windows, deposit rules, and digital-product conditions on the relevant product pages, checkout screens, and project agreements. This draft does not invent those business rules.

Contents

Scope and important disclosures

Custom website design and redesign

Ready-Made ECOM26 digital products

60-day free trial

License and access conditions

How to request cancellation or a refund

Refund processing and timing

Duplicate payments and billing errors

Third-party purchases and services

Technical support and delivery concerns

Consumer rights and legal exceptions

Changes to this policy

Contact Tone Media Promotions

1. Scope and important disclosures
This Refund Policy explains how Tone Media Promotions (TMP, we, us) handles refund and cancellation requests for website design services and digital products purchased directly from TMP. It applies together with the product description, accepted proposal, invoice, license agreement, and Terms of Use. If a specific written agreement provides a different lawful refund arrangement, that arrangement controls for the applicable order. Nothing here limits rights that cannot legally be waived.

2. Custom website design and redesign
Custom website design, redesign, and related professional services involve work performed specifically for a customer. Deposit amounts, payment milestones, cancellation deadlines, and any refundable or nonrefundable amounts must be disclosed in the accepted proposal or invoice before payment. If a project is canceled, TMP will provide an accounting of work performed and approved nonrecoverable expenses, and will determine any amount due or refundable under the agreed terms and applicable law. We do not assume that every deposit is automatically nonrefundable.

3. Ready-Made ECOM26 digital products
ECOM26 Basic and Advanced editions and other downloadable website products may be delivered electronically. The applicable product page and checkout should clearly state any refund eligibility, time limit, download or activation conditions, and exceptions before purchase. Downloading or activating a digital product does not by itself eliminate a refund right where applicable law provides one. Technical issues should be reported so TMP can assess compatibility, delivery, and any available remedy.

4. 60-day free trial
Where offered, the ECOM26 free trial permits evaluation for 60 days under the disclosed trial and license conditions. Because the trial itself is free, there is no trial fee to refund. The trial is not a money-back guarantee for a separate purchase. Unless separately and clearly agreed with any legally required consent, the trial does not automatically convert to a paid purchase or recurring subscription. Trial license rights may expire at the end of the period.

5. License and access conditions
Any limits on permitted websites, downloads, license duration, updates, or use after trial expiration are governed by the product description and applicable license terms. A refund, if issued, may require ending access to the refunded licensed product, stopping use of the license, and deleting copies where the license and law permit. Third-party open-source components remain subject to their own licenses.

6. How to request cancellation or a refund
Contact TMP using the details below and provide your order number or invoice reference, purchase date, product or service name, and a brief explanation of the request. Do not send payment-card numbers, passwords, or other sensitive credentials. TMP will review the request against the terms disclosed at purchase, work completed, delivery records, and applicable law. We may request information reasonably necessary to verify the transaction.

7. Refund processing and timing
Approved refunds are generally returned through the original payment method when feasible. Processing time depends on the payment provider and financial institution. TMP will communicate the approved amount and available processing details; no fixed refund deadline is promised here beyond deadlines required by law or a specific written agreement. Taxes and transaction fees will be treated as required by applicable law and the applicable payment arrangement.

8. Duplicate payments and billing errors
If you believe you were charged twice, charged an incorrect amount, or billed without authorization, contact TMP promptly with the relevant transaction details. We will investigate and correct verified errors as appropriate. You may also have rights to dispute transactions with your card issuer or payment provider; this policy does not restrict those rights.

9. Third-party purchases and services
Hosting, domains, payment processing, plugins, themes, and subscriptions purchased directly from third parties are governed by those providers’ own billing and refund policies. TMP generally cannot refund charges paid directly to another company. If a third-party expense is included in a TMP proposal, its treatment on cancellation must follow the written agreement and applicable law. TMP does not currently offer general hosting as a new service.

10. Technical support and delivery concerns
Before requesting a refund for a digital product, you may contact TMP about missing downloads, access problems, or a product that does not operate as described. We may offer troubleshooting, corrected delivery, or another appropriate resolution, without requiring you to waive statutory remedies. Product compatibility and support entitlements are determined by the product description and license provided at purchase.

11. Consumer rights and legal exceptions
This policy is not intended to exclude or reduce mandatory consumer protections, including remedies for misrepresentation, non-delivery, unauthorized charges, or other rights available under applicable law. Any stated nonrefundable fee or limitation applies only to the extent legally enforceable. Where a law or binding agreement requires a different outcome, that requirement controls.

12. Changes to this policy
TMP may update this policy for future transactions. Changes will be posted with a revised effective date and will not retroactively change the agreed terms of a completed purchase unless permitted by law or agreed by the customer. Please retain the product listing, invoice, and terms shown at the time of purchase.

13. Contact Tone Media Promotions
For refund or cancellation requests, email contact@tonemediapromotions.com with the subject “Refund Request.” Tone Media Promotions is based in Granite Bay, California, United States. Website: tonemediapromotions.com. Please confirm the contact email before publishing this draft.

Related Policies
Review our other legal information:

Questions About a Purchase?
Email contact@tonemediapromotions.com with “Refund Request” in the subject line.

Draft for business and legal review. Confirm refund terms and contact details before publication. This text does not replace advice from qualified California counsel.